Returns Policy


GENERAL RETURN CONDITIONS

  • Items must be unworn, in their original condition, with tags attached, and returned in the original packaging (including the polybag).
  • We do not accept returns on sale items—all sale purchases are final.

SWIMWARE RETURNS

  • Swimwear must be unworn, in original condition, with all tags and protective hygiene stickers intact.
  • We recommend trying on swimwear over underwear. Items that are soiled or missing hygiene stickers will not be accepted and will be returned at your expense without a refund.

INCORRECT OR DAMAGED ITEMS

  • If you receive an incorrect item due to our error, we will cover the return shipping costs and either send the correct item or issue a refund.
  • If your item arrives damaged, we will arrange a replacement or provide the necessary replacement parts at no cost to you.
  • For any return inquiries, please contact our customer service team before sending back your item.

RETURNS CONDITIONS

If you wish to return a product to us, you need to organise the return delivery and you are responsible for the handling charges. Any item returned must be in its original condition, as described in RETURNS POLICY and returned with a completed RETURN FORM you can find here, print and fill.

Download RETURN FORM

Returned items and form have to be sent to:
Helenemoda
PO Box 611, Aspley, QLD, 4034
AUSTRALIA

Helenemoda does not take any responsibility and will not been held liable for returns lost in transit. We strongly suggest insured registered post for any return.

Once we receive the returned product and check the product condition, we will make a refund to you equal to the amount paid for the goods less postage. In case you got free postage during your order we will deduct our actual postage cost and refund the price of the product less the postage cost. Refunds can only be processed to the payment method used at time of purchase.

If you wish to exchange the product, you need to return the one you do not want and order another one from helenemoda website.

If you do not accept delivery of your order, return and original shipping charges will be deducted from your refund.